Humana Configuration Analyst in Tampa, Florida


Assignment:Service Operations

Location:Tampa, FL

At CarePlus we are more than just a brand, we are a team of associates that strive to give our members what they need to stay happy and healthy. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At CarePlus, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule

Be a part of our Service Operations - bring your passion for people and building a better process together.

Humana is seeking a Configuration Analyst who will collect and analyze multi-faceted data using advanced methodologies and tools. You will then use the data you have generated to develop programs for process and productivity improvements, assisting in the presentation and implementation of your recommendations and solutions. * Generate comparative analyses of actual results to expected results and report your findings * Partner with the business areas for issue resolution and ensuring process efficiency * Determine root cause issues as they relate to people, process and technology. * Recommend solutions based upon data and feedback

Role Essentials * High school diploma or equivalent * Intermediate computer skills in MS Office Word, Access, Excel, PowerPoint & Outlook required * Ability to create tables and queries in Access * Critical thinking skills * Interpersonal and communication skills * Strong organizational skills * Customer service skills * Ability to multitask * Prior experience working within the healthcare field

Role Desirables * Knowledge in SQL * Bachelor’s Degree in Business Administration or a related field * Experience working with provider contracts and fee schedules * Previous experience creating reference tools and training materials

Reporting Relationships * You will report to a Program Manager. This area is under the leadership of the SVP & Chief Operating Officer.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Additional Information

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Please be advised, the role opportunity displayed here is for CarePlus - a wholly owned subsidiary of Humana Inc.

Title: Configuration Analyst

Location: FL-Tampa

Requisition ID: 189092

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.