Randstad Employee Customer Service Representative in Tampa, Florida
Employee Customer Service Representative
salary:$21 per hour
date posted:Tuesday, March 13, 2018
While working at one of our most presetigous clients in the Tampa area you will be responsible for:
Providing strategic and tactical support for the firm's Human Capital (HC) systems. The function enables all aspects of HC Technology support including day-to-day support and management of applications, implementation of new enhancements and applications, as well advising stakeholders and business partners on best practices as it relates to applications. HCIS leads and enables the overall strategy and operations partnering with cross functional teams to develop and identify opportunities for improvement and standardization.
The ideal candidate with have experience with:
Functional expertise and knowledge of human capital systems of a similar size and complexity to the company's HR Information System (HRIS) capabilities and requirements.
Experience managing a ticket queue while resolving tickets in a timely manner and within service level agreements.
Proven attention to detail and dedication to quality in relation to data analysis, system troubleshooting and conducting audits on work performed by onshore and offshore team members.
Able to complete assigned tasks in a timely manner and work within given deadlines.
Communicates clearly, both orally and in writing when working with internal and external clients to find appropriate resolutions on complex issues
Ability to adapt to a rapidly changing environment.
Flexible with the ability to work well independently and as a team.
Intermediate computer skills including proficiency with standard Microsoft Applications or Google G Suite.
Experience working in an HR environment.
Demonstrated ability working with confidential data.
Bachelor's degree preferred or equivalent experience.
Demonstrated research, critical thinking, analytical & troubleshooting skills
Ability to handle multiple, time-sensitive deliverables while focusing on the quality of work delivered to clients.
Experience creating and using end user support & help documentation, standard operating procedures, process maps, FAQ's & QRC's.