MetLife Lead Operational Risk Consult in Tampa, Florida

Job Location: United States : Florida : Tampa

Role Value Proposition:

MetLife, at the Executive level, has placed a high priority on the development of a top tier Insurance industry Global Operations Risk Framework within the Global Operations Risk Management organization in Global Technology and Operations (GTO). This is a great opportunity to contribute to the development and implementation of the risk framework in a large, global institution and influence how the organization views risk. You will partner closely with business stakeholders and other corporate functions, including Corporate Risk Management, Internal Audit, Compliance, and Technology in the development and ongoing execution of the framework. The Global Operation Risk Management organization is focused on the measurement and monitoring of risk within Global Operations and understanding how the risk landscape continues to evolve over time to ensure that the risk framework is continually addressing emerging risk.

Key Responsibilities:

  • Support the implementation of the Global Operations Risk Management (GORM) framework, while aligning with the Enterprise Risk Management agenda. Support the development of risk, compliance, and control metrics/indicators, alignment to performance metrics, and implementation of near-time dashboard reporting.

  • Monitor the risk (inclusive of emerging risk) and control environment leveraging existing risk assessments (e.g. ERSA) or assist with building new risk assessment capabilities.

  • Support business capabilities globally to implement a sound risk and internal control environment.

  • Identify, assess and escalate issues and challenges encountered while executing upon the GORM agenda, providing recommendations for resolution. Proactively manage issues and root cause analysis process (remediation/tracking/monitoring/reporting).

  • Support the execution of cross-region risk and compliance initiatives, implementing required changes with Audit and Compliance and coordinating efforts across the business areas and technology.

  • Assist with adopting a continuous improvement mindset in the embedding of operational excellence principles.

  • Coordinate and collaborate, while building strong relationships, with Audit, Compliance, Operations Capability/Regional partners, Office of the Corporate Information Security Officer (CISO), and others as appropriate.

Essential Business Experience and Technical Skills:


  • 8+ plus years of Risk Management or related Internal Audit/Risk & Control Environment experience, with a minimum of 5 years in the financial services industry.

  • Bachelor’s Degree in Accounting, Risk Management or related field.

  • Experience in development and implementation of operational risk frameworks.

  • Strong interpersonal and teamwork skills – including oral and written communications, relationship building, collaboration, and influencing – across a broad range of levels in the organization.

  • Problem solver with the ability to translate information into actionable recommendations.

  • Customer service orientation.

  • Ability to work independently with flexibility and focus in a dynamic environment.


  • CPA/CIA or other related certification.

  • Knowledge of GRC technology: Open Pages, Archer, etc.

  • Understanding of latest risk trends in financial services.

  • Knowledge of Global Operations in a financial services environment.

  • Experience in Fraud, Technology, Compliance, Legal/Regulatory, Third-Party and/or Business Continuity Risk.

  • Experience working in or supporting the following regions is desired: Mexico, Japan, LatAm, Gulf, China, Korea, India, Chile, and Brazil. Bilingual in English and any of the national languages of these countries is preferred.


0-5% Travel

Business Category

Global Operations Risk Management: Global Operations

Number of Openings


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.