Hostway Windows Systems Administrator L3 in Tampa, Florida


Hostway Corporation is a leader in Cloud, Managed, and Hybrid Hosting. Hostway delivers reliable, secure, and scalable Infrastructure-as-a-service (IaaS) solutions to over 500,000 customers worldwide. Hostway has emerged as one of the largest cloud hosting and Infrastructure-as-a-Service providers in the world due to the company’s expertise in developing secure, multi-tenant hosting environments and is committed to providing SMB's and large enterprises with cost effective business solutions. Hostway’s core products include Managed Hosting, Cloud Hosting, Web Hosting and Email and Applications. For more information about Hostway, please visit


This Senior Microsoft Engineer will work with specifically with customers that implement a Microsoft environment with hostway. Your role is to ensure proper management and to improve the overall support experience for these customers. We are looking for an experienced candidate with a proven track record of being solution and delivery focused, and who can perform at a high level coordinating strategic, cross-functional, business facing and technical initiatives. Develop and maintain a strong relationship with the customer’s technical contact. Learn the platform and application to provide the go-to expertise and relationship with the account.


Relationship Management

  • Manage operational relationship between Hostway and assigned Strategic Accounts.

  • Develop the technical relationship with the Strategic Account as the platform expert.

  • Participate in quarterly business reviews (QBR) and other travel events with the Business Account Management Team.

  • Serve as an escalation point of contact for operational projects and events to ensure response and visibility.

  • Documentation/run book creation and design

  • Assist system architects (SA) in building and maintaining logical and physical diagrams.

  • Maintain client documentation and knowledge articles, detailing architecture, application, escalation processes, caveats, procedures, etc.

  • Perform audits of the customers Infrastructure to ensure effective documentation.

  • Work with functional managers to implement process changes, ensure training to L1/L2 staff and share account and environment information.

  • Develop capacity reporting and forecasting to identify both current and future capacity needs.

  • Create and maintain run books for each Strategic Account to create the best experience for our customer and their platform.

Technical Management

  • Identify single points of failure and performance limitations.

  • Collaborate with Solution Architects, Networking and Facilities to determine solutions.

  • Support Sales and Solution Architects to present solutions to Strategic Accounts.

  • Assist Strategic Accounts in the conception and deployment of projects and new infrastructure, avoiding single point of failure and performance limitations.

  • Collaborate with Solution Architects to design Disaster recovery solutions and plans to present to the customer.

  • Govern access control to Strategic Account environment and enclave.

  • Ensure that proactive updates are being done to technologies to support policy, reduce security risk and ensure stable operations.

  • Develop Patch Management cadence with customers.

  • Escalation point for L3, Facilities, Networking, Business Account Manager, etc.

  • Participate in Technical Account Managers and L3 Weekly/BiWeekly meetings including with customers.

  • Administrate the customer's platform to resolve all system-related customer system issues.

  • Escalate with Technical Support to resolve all system-related customer issues (which includes Cloud related issues).

  • Creating trouble tickets and escalating them appropriately and in a timely fashion by use of ticketing and/or notification procedures.

  • Manage security related issues.



Education and Experience:

  • Bachelor's degree in Computer Science, Management Information Systems (MIS) or another similar technical discipline or equivalent combination of education and experience (5 - 7 years).

  • 5+ Years as a System Administrator or better.

  • Hardware Knowledge/Experience with DELL, HP, Cisco, F5 and Brocade

  • Familiarity with all windows related Operating Systems from 2012+

  • Familiarity with system administration on several variants of Windows, including but not limited to 2003/2008/2012/2016 as well as single server Hyper-V cluster and Cloud related instances.

  • Installation, configuration, optimization and maintenance of network services including but not limited to Hyper-V, RDP, SCCM, SCOM, IIS, DNS, Azure Pack/Stack, etc.

  • Configuration and troubleshooting of Cisco ASA’s and related products.

  • Installation and configuration of related networking appliances such as: Load Balancers, Switches, WAF, etc.

  • Demonstrated abilities to perform periodic software and Windows system updates, upgrades, backups/restoration and security patches.

  • Experience with PowerShell scripting, .Net or C# for Windows is required.

  • Administration of control panels; Plesk.

  • Experience with MSSQL and clustering.

  • High-level organizational and communication skills.

  • Excellent team player with capability to lead projects and small initiatives with minimal oversight.

  • Previous experience in a specialized focus in one (or more) of the following areas: IIS, Backups, Mail systems, High Availability, Database, etc.

Preferred Certifications:

  • Microsoft Technology Associate (MTA)

  • Microsoft Certified Solutions Associate (MCSA)

  • Microsoft Certified Solutions Expert (MCSE)