QuintilesIMS Practice Director in Tampa, United States
a) Practice Management
· Direct responsibility for global project execution through the project’s entire life cycle
· Manage and direct a practice of Principal Consultants, Senior Consultants and Consultants
· Employee development within the practice, mentoring of practice team members and support
· in the resolution of customer issues
· Directly manage key projects within the practice
b) Global Services Strategy
· Support the development of a Global Services vision, mission, goals and objectives to
support the corporate goals and support the development of the Global Services plan and
strategy based upon these goals and objectives
· Provide input and feedback to the Sales, Industry Solutions, and R&D departments to
support the availability of the tools and resources necessary to meet the Global Services
c) Inter Departmental Relationship
· Establish and maintain communication process with internal and external customers to
ensure issues are handled properly and resources are appropriately allocated
· Provide internal and customer input and feedback to the Sales, Industry Solutions,
Technical Support, and R&D departments to ensure that overall corporate goals are met
and the business processes are continuously improved
· Ensure that the Sales, Services and Technical Support handoff of projects are effective and
results in positioning the project for successful implementation and satisfactory on-going
d) Global Services Management
· Support the development of policies, processes, methodologies and procedures for the
Global Services department to include personnel utilization, certification and training,
cost of services, types of services offering, service workbooks/materials, services
output/delivery, third party service providers, project management, educational services,
technical services, validation services, services support and services contracts
· Hire and fire employees as indicated
· Mentor and coach Global Services personnel in their practice team in the service delivery
and motivate the Global Services team to meet utilization goals and sell more services
· Conduct practice team meetings and client meetings both onsite and offsite
· Maintain the certification and knowledge levels of practice team personnel to ensure that
their knowledge is always current and comprehensive and that they can provide the highest
level of professional assistance to customers
· Efficiently manage the schedule and resource of the practice team to fulfill customer
requirements and meet their implementation deadline
e) Training and Certification
· Be capable of providing a full range of implementation services if the need arises
· Obtain training and certification on all of the services offered to the customers to assist
Global Services personnel in their knowledge, development and their interaction with
customers related to technical/functional issues related to the products and systems
f) Proposals, Negotiations and Selling
· Work with Sales and Industry Solutions personnel to develop services proposals
· Mentor and coach practice team members in the services selling process
· Be a key contributor as part of the sales process and negotiations of corporate accounts and
third party services providers
Announcing IMS Health and Quintiles are now IQVIA™.
Join us on our exciting journey!
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Did you know?
We know that meaningful results require not only the right approach but also the right people . Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.
Whatever your career goals, we are here to ensure you get there!
We invite you to join IQVIA™.